20% off store wide for all of January 2021! Happy New Year! All prices are in FJD$ - Worldwide shipping with TNT express. VINAKA!

PAYMENT OPTIONS & SHIPPING

All our products are listed in Fijian Dollars (FJD) unless marked otherwise. The currency conversion app on the page acts as a guide only. All invoices are issued in Fijian currency (FJD). 

PAYMENT & DELIVERY - LOCALLY WITHIN FIJI AND INTERNATIONAL

    

PAYPAL

All PayPal payments incur an additional fee of 5%. All payments will be processed in USD.

YES! WE OFFER LAYBY

We often release one-off and limited run styles.

If you weren't planning on purchasing a jewels but don't want to miss out Layby payment will secure your jewel!

We ask a 40% deposit and the remainder to be paid at your own pace within 2 months from order date. We send your jewel out to you as soon as that final payment is made.

 

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AFTER CHECKOUT - CONFIRMATION AND PROCESSING TIME 

  • READY-MADE COLLECTIONS - You will receive a confirmation email with payment options. We ship out on the same day as payment is received. For Fiji customers this means your parcel will arrive the next day or the following day depending on your location in Fiji.. International orders are 7-10 working day delivery.

  • MADE-TO-ORDER ITEMS -  You will  receive a reply with confirmation of your custom order choices and a design for you to approve. Once approved, we accept payment and then start making your order.  Timeframes for custom orders vary from 3-5 days depending on the style and availability.

  • CUSTOM ENGRAVED ITEMS - We have a monthly cut off date (noted on the product page) as we make these in batches. Full payments to be received prior to the cut-off date which confirms your order. We will send you a final design prior to processing. Please then allow approximately 6 weeks from the cut-off date for delivery. If you miss this date, your order will be bumped to the next months cut-off date.  

RETURNS AND REFUNDS

  • If you wish to return a purchase from our ready made collections for exchange, credit or refund,, you may do so in accordance with the following process. We do not offer exchanges, credit or refunds on custom orders.

  • Please download and complete the form and follow instructions to return your purchase. 

RETURN POLICY FOR FIJI ORDERS

  • Please contact us directly within 7 days of receiving your order. 

  • You must return the Product in its original condition for us to accept the return.

  • Please return to P.O box 377, Pacific Harbour.

  • We only accept returns of items purchased at the Adorn Pacific Online Boutique. Refunds will not be given for Adorn Pacific products purchased from various Adorn Pacific stockists.

  • No exchanges or returns are accepted on sale items or custom orders.

RETURN POLICY FOR INTERNATIONAL ORDERS

  • You must notify ADORN PACIFIC by emailing adornpacific@gmail.of your intended return within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification. 

  • You must complete our downloadable returns/exchanges form and return the form and product to ADORN PACIFIC

  • Once you have organised return shipping, please email us with the tracking number so that we can process your return as quickly as possible. You MUST organise return shipping with a tracking number.

  • You must return the Product in its original condition for us to accept the return.

  • We only accept returns of items purchased at the Adorn Pacific Online Boutique. Refunds will not be given for Adorn Pacific products purchased from various Adorn Pacific stockists.

  • No exchanges or returns are accepted on sale items or custom orders.

Once your return is received, Adorn Pacific will complete the following steps.

RETURN FOR EXCHANGE

  • If the item/s you are returning is of higher value than the item/s you have chosen to exchange with then we will issue you with a refund of that amount less shipping cost. For vice versa we will contact you for further payment before starting the exchange process. We will also contact you for further shipping costs if the exchange is International.

RETURN FOR STORE CREDIT

  • Once your return is received we will email you a store credit voucher to the total amount of your returned purchase (less shipping cost of for International orders). Your emailed store credit will be valid for one year to be used on the Adorn Pacific online boutique only.

RETURN FOR REFUND

  • If you have requested a refund we will credit you the total amount of your returned purchase (less shipping cost for International orders).

SHIPPING & SHIPPING RETURNS

  • For all International returns you are responsible for the ensuing shipping costs for the return shipment of the Product. If there are further shipping costs we will contact you for further payment before starting the exchange process.

  • On International returns you must mark that the goods are being returned on the courier company's consignment so that the Product does not attract possible customs duties and taxes again.

  • Your return MUST have a tracking number, and we MUST be notified of how to track your return.

  • You will be provided with a tracking number and information on how to track your exchanged item. 

  • Please note that we are are not able to ship to PO Boxes. 
  • Shipping rates are calculated and added on check out. 
  • Delivery within Fiji is free for all orders of FJD$100 and above, for orders below this amount a FJD$7.00 shipping fee is applicable.
  • International Shipping Rates:
    Asia FJD$75.00
    Australia FJD$55.00
    New Zealand FJD$50.00
    United States of America FJD$85.00
    Canada FJD$80.00
    Pacific Islands FJD$47.00
    Rest of the World FJD$85.00

REFUND PAYMENTS

  • Refunds can only be credited back in the same way as was used to make the original purchase. If you direct deposited into our account then we will direct deposit back to yours etc.

SALES TAX

  • Please note that all sales taxes are included in the products price.

PROCESSING TIME

  • Exchanged orders are typically processed within 72 hours of being received. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order. 

  • Credits and refunds will be processed within 72 hours of being received by ADORN PACIFIC however, depending on which bank your account is held with please allow up to 7 days from the day you return the Product for your account to be credited.

If you have additional questions about your order, please contact us directly by email adornpacific@gmail.com or via social media