Travelling to Fiji? We can arrange for your order to be waiting for you at your resort or hotel on arrival. Enter your hotels address and leave us a note with your check-in arrival date. 

PAYMENT OPTIONS - ONLINE 

• CURRENCY All our products are listed in Fijian Dollars (FJD$) both instore and online. Our online store is set up in FJD currency. Any currency conversion app  acts as a guide only. All invoices at checkout are issued in Fijian currency (FJD$) and include our local taxes. If your bank uses a currency other than FJD the total will auto convert and reflect the exact amount in your currency, in your bank statement.
• ONLINE PAYMENT OPTIONS We accept all major credit cards at checkout online - VISA, MASTERCARD, AMERICAN EXPRESS (AMEX).
• For offline payments we also accept online transfer to our BSP or Westpac business bank accounts, MPaisa payment or Western Union. 
• If you choose an offline payment option, you will also receive an order confirmation email with the below details. 

YES! WE OFFER LAYBY - both in-store an online We often release one-off and limited run styles. If you weren't planning on purchasing a jewel but don't want to miss out, Layby payment will secure your jewel. (If choosing Layby at checkout online you will receive a confirmation email with information on how to proceed with a deposit payment.) We require a 40% deposit and the remainder to be paid within 2 months from the order date. Once the payment has been made in full we will ship your order. Please refer to the product listing for time frames. If you do not complete payments within this time period, you then forfeit any payments you have made. 

ONLINE PAYMENT INFORMATION (AND PROCESSING TIMES)

• READY TO SHIP ITEMS - Credit cards are processed at checkout and your order will be packed and shipped on the same day. For payment options such as bank transfer/ western union/ Mpaisa - You will receive a confirmation email with further payment details. We pack and ship out as soon as payment is received (weekdays only). Your order is on hold while you process your payment. For Fiji customers this means your parcel will arrive within 1-5 working days depending on your location within Fiji. International orders are delivered 7-21 working days delivery depending on your location and shipping choice. 

• MADE-TO-ORDER/CUSTOM ITEMS -  You will receive a reply with confirmation of your custom order choices and a design for you to approve. Once approved, we require full payment after which we begin the process of making your order.  Time frames for custom orders vary and will be discussed individually. Please note that custom orders are not started without full payment. We require all details to be confirmed before we can start working on your jewel.

• SALES TAX Please note that all product prices are displayed including local sales tax. All our items include 12.5% VAT in accordance with Fiji's taxation requirements.

SHIPPING/DELIVERY OPTIONS - LOCAL AND INTERNATIONAL 

All prices are flat rates listed in FJD$ and the below delivery options are displayed at checkout. 

PICK UP

• We offer free pick up from our showroom, located in Pacific Harbour, Shop 25, Arts Village, FIJI ISLANDS. For 'ready to ship' items - your order will be ready to collect within 15 minutes of placing your order (within our showroom opening times).
• For custom or made to order jewelry - our team will contact you once your order is ready for collection and confirm the time and date with you.
• Please see our Showroom and Opening Hours Page here.

LOCAL DELIVERY

• FREE LOCAL DELIVERY This service is via the Fiji Post Office - Parcel Post. You will receive tracking and collect your parcel at a Fiji Post Office location of your choice. You must provide your ID at collection which should match the recipients name entered at checkout. Along with your address, please enter your preferred Post office location for this service. A P.O Box is unnecessary. Delivery is the next day and is FREE.
• Note* If you do not enter your preferred Post Office location at checkout then we will email you prior to shipping. If we do not receive a timely reply then we shall ship to a Post Office closest to your entered address so as not to delay your delivery.
• EMS DOOR-TO-DOOR Please only choose EMS door-to-door delivery option if you are located in a main town or resort (Viti Levu main island only). With this option you will receive tracking and your order will be delivered to your door/resort reception the next day. This service is a flat rate of FJD$10.
• CDP COURIER Please only choose this delivery service for all major Coral Coast Resorts, the fee is a flat rate of FJD$10.  Same day delivery is possible for this service area, but not guaranteed (Monday to Friday only). Resorts and hotels include Beachhouse resort, Bedarra Inn, Crows Nest, Hideaway, Maui Palms, Naviti, Outrigger, Ramada Suites, Tabua Sands, Warwick. This service is collected from our showroom on weekdays only - Monday to Friday at 9am. If you have ordered prior to 9 am then we can book this pick up service and you will receive your order within a matter of hours. Please contact us directly to discuss this shipping option if unsure.
• URGENT DELIVERY SERVICE - We have close relationships with several local trusted Taxi/Driver services. Should you require a delivery on the Island of Viti Levu with a very quick delivery time of hours on any day/time - please contact us with your location and we shall quote a price. Prices from our showroom to Suva for example is approx FJD$60 / Nadi FJD$180. Note this service is not listed at checkout but is a discussed option. Please email adornpacificorders@gmail.com prior to checkout.

INTERNATIONAL DELIVERY

• REGISTERED MAIL this service is a flat rate of FJD$20, however, please note that it is without tracking - this is a non-trackable shipping option without insurance.  Registered mail is a service that is provided by Fiji Post. It can be tracked locally up to the Nadi (Fiji) International airport. It is possible to track its flight number out of Fiji. Once landed internationally the parcel is handed to a third party delivery service (usually your country's local postal service) and tracking unfortunately does not carry over. Our packaging for this service is minimal but secure. This shipping option usually takes up to 21 business days or more depending on your shipping location.  

• REGISTERED MAIL  - International Shipping Flat Rates:

• DHL EXPRESS WITH TRACKING  - International Shipping Flat Rates:

• FedEx EXPRESS WITH TRACKING - International Shipping Flat Rates:

SPECIAL REQUESTS Should you have any special requests regarding delivery or packaging please leave us a note at checkout or email adornpacificorders@gmail.com. We will happily combine packaging / individually pack for gifts / custom write gift notes / hold a package to deliver on a particular date etc. In our 10 years of operating we have had every request under the sun and we will do whatever we can to oblige! The more information you provide us, the better we can package your order.

IMPORTANT

* Customers are responsible for their own incoming customs clearance/tariffs and import taxes if applicable. Please research the incoming laws of your country's shipping destination prior to placing your order. Please make sure that you are contactable by customs. Please follow your tracking. Should an item be returned to us you shall be required to pay re-shipping fees and we do not refund returned parcels. With every purchase you agree to the terms of service and shipping policy.

*Not all countries may be available for delivery due to restrictions by customs or by the carrier.

*For all domestic and international shipments - please note that you may experience longer delivery times for remote locations compared to urban centers. Carriers may consolidate shipments to remote areas, leading to potential delays. Please check with your chosen carrier regarding their specific policies and restrictions/availability for remote area deliveries. Please note your tracking and follow your parcel.

If you have additional questions about your order, please contact us directly by email adornpacificorders@gmail.com 

To learn more about our packaging, please visit www.adornpacific.com/pages/our-packaging.

For returns and refunds, please visit https://www.adornpacific.com/pages/payment-and-delivery

WITH EVERY PURCHASE YOU AGREE TO THE TERMS OF SERVICE AND SHIPPING POLICY.

Vinaka!