BUY JEWELS ONLINE - PAYMENT AND DELIVERY 

    

       

     

 

AFTER CHECKOUT - CONFIRMATION AND PROCESSING TIME 

  • READYMADE COLLECTIONS - You will receive a confirmation email with payment options. We ship out on the same day as payment is received. For Fiji customers this means your parcel will arrive the next day or the following day depending on your location in Fiji.. International orders are 7-10 working day delivery.

  • CUSTOM ORDERS -  You will  receive a reply with confirmation of your custom order choices and a design for you to approve. Once approved we accept payment and then start making your order.  All custom orders take 3 -4 weeks. We contact you as soon as your order is ready to deliver.

 

PACKAGING

  • Each jewel is packaged in an ADORN branded gift box and velvet polishing/storage drawstring pouch before being shipped to you. This bag is extremely soft thick velvet, made to be used as protective storage for your jewels for many years. You can also use the pouch itself to polish your jewels. Our packaging is high quality with a magnetic closure.and is gift ready.

 

 

     CUSTOM NECKLACES     

       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CHOOSE A FONT AND SYMBOL.

CHOOSE STERLING SILVER OR GOLD PLATED 

    

       

     

    

RETURNS AND REFUNDS

  • If you wish to return a purchase from our ready made collections for exchange, credit or refund,, you may do so in accordance with the following process. We do not offer exchanges, credit or refunds on custom orders.

  • Please download and complete the form and follow instructions to return your purchase. 

          

RETURN POLICY FOR FIJI ORDERS

  • Please contact us directly within 7 days of receiving your order. 

  • You must return the Product in its original condition for us to accept the return.

  • Please return to P.O box 377, Pacific Harbour.

  • We only accept returns of items purchased at the ADORN PACIFIC Online Boutique. Refunds will not be given for ADORN PACIFIC products purchased from various ADORN PACIFIC stockists.

  • No exchanges or returns are accepted on sale items or custom orders.

 

RETURN POLICY FOR INTERNATIONAL ORDERS

  • You must notify ADORN PACIFIC by emailing adornpacific@gmail.of your intended return.within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification. 

  • You must complete our downloadable returns/exchanges form and return the form and product to ADORN PACIFIC

  • Once you have organised return shipping, please email us with the tracking number so that we can process your return as quickly as possible. You MUST organise return shipping with a tracking number.

  • You must return the Product in its original condition for us to accept the return.

  • We only accept returns of items purchased at the ADORN PACIFIC Online Boutique. Refunds will not be given for ADORN FIJI products purchased from various ADORN PACIFIC stockists.

  • No exchanges or returns are accepted on sale items or custom orders.

 

Once your return is received, ADORN PACIFIC will complete the following steps.

RETURN FOR EXCHANGE

  • If the item/s you are returning is of higher value than the item/s you have chosen to exchange with then we will issue you with a refund of that amount less shipping cost. For vice versa we will contact you for further payment before starting the exchange process. We will also contact you for further shipping costs if the exchange is International.

RETURN FOR STORE CREDIT

  • Once.your return is received we will email you a store credit voucher to the total amount of your returned purchase (less shipping cost of for International orders). Your emailed store credit will be valid for one year to be used on the ADORN FIJI online boutique only.

RETURN FOR REfUND

  • If you have requested a refund we will credit you the total amount of your returned purchase (less shipping cost for International orders)

SHIPPING

  • For all International returns you are responsible for the ensuing shipping costs for the return shipment of the Product. If there are further shipping costs we will contact you for further payment before starting the exchange process.

  • On International returns you must mark that the goods are being returned on the courier company's consignment so that the Product does not attract possible customs duties and taxes again.

  • Your return MUST have a tracking number, and we MUST be notified of how to tack your return.

  • You will be provided with a tracking number and information on how to track your exchanged item. 

REFUND PAYMENTS

  • Refunds can only be credited back in the same way as was used to make the original purchase. If you direct deposited into our account then we will direct deposit back to yours etc.

SALES TAX

  • Please note that all sales taxes are included in the products price.

PROCESSING TIME

  • Exchanged orders are typically processed within 72 hours of being received. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order. 

  • Credits and refunds will be processed within 72 hours of being received by ADORN PACIFIC however, depending on which bank your account is held with please allow up to 7 days from the day you return the Product for your account to be credited.

 

If you have additional questions about your order, please contact us directly by email adornpacific@gmail.com or social media

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